We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different type or model. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The order is not executed. The dispute is closed in my favor, but the money has not yet been returned.
Delivery is fast. My wife really liked the picture. The store is honest.
Delivered quickly. The store is normal.
The picture came in time, without any damage.
Everything is very cool! Quickly delivered)
Excellent canvas, not paper. A set of brushes and paints included, another set to hang then on the wall
Made an order 12. 112019. the store sent 15.11.2019. received in the Moscow region. 13.01.2020. as the parcel depended on 29.10.2019 on the border of China and 04.01.2020 only arrived in Russia. more than a month the status has not been updated. tracked all the way. extended the protection period, still did not have time to come the parcel, opened the dispute and Ali returned the money. now I wrote to the seller how to return them back. paintings ordered three pieces. two in one parcel and one in another. here. One came quickly, but two walked. packed in a pup and on a roller, the canvases are not crumpled, the paints are fresh, the jars are not all. no checklist. if it were not for delivery, then everything would be fine. promised to deliver in 20 days. why to put such delivery is not clear. I put 5 stars, the seller was always in touch. I ordered myself, not as a gift, so I still care 20 days or two Months.
The parcel was 2 months old. Got 2 pictures. Figures and boundaries are clear.
How to do, I will add a review And so everything is fine
Finally received the order, with New Year holidays the delivery was delayed, but the parcel was fully tracked, so everything is OK. The store worried and wrote to me about the delivery, for this Plus. The order came in intact, the packaging is good, the canvas is not crumpled. Paint-18 containers + another repeat of Black #1. Brushes standard set, and miniature. In general, I'm happy)
Man again happy
It came quickly, the colors are good. I like it very much, i recommend it to everyone.
Arrived with 31 calendar days after the purchase. Not taxed. I Am very satisfied!
The parcel came in time)) everything is packed) i will start creating
The picture came Not mint Seller thanks)
It came quickly. There were two black paints. Which, by the way, gives green. You know how the fly's back shines, here's just as black. Jacks of paint misipisechnye (read: small), i'm not sure that they will suffice. Especially if you use them without water (but so they will be saturated and close the numbers). Brushes like norms, but i only used one. Some fasteners inside, but they did not actually grow up to me, so far...